Keynote 02 – Harriet Lerner, PhD – Why Won’t You Apologize?: Healing Big Betrayals and Everyday Hurts
As imperfect human beings, we take turns being the offender and the offended until our very last breath. Lerner will take a fresh look at the power of the good apology and the high relationship stakes of the bad one. We’ll see what drives the non-apologizer and the female over-apologizer, why the people who do the worst things won’t own up, and how we can help the offending party to restore trust, and the hurt party to resist the forgiveness cops.
- Describe three common and covert apology errors.
- Identify the primary emotion that drives the non-apologizer.
- Describe how over-apologizing is a covert form of defensiveness.